The voice biometrics system receives the audio stream from the Luware contact center solution based on Skype for Business.
Many things are easier at the Fust Contact Center today – the automatic distribution of customer calls, activating additional staff and reporting.
The Contact Center solution LUCS at Mobi24 and routing with TeamManager at the general agencies optimally support the decentralized organizational structure.
A telephone system and a contact center had to be implemented and put into operation for SERAFE employees in the shortest possible time.
Synamedia found a solution to use Microsoft Teams for customer service. Employees can use Teams internally as well as for customer calls across country.
Generali employees are more mobile and can therefore optimally serve customers with the implementation of LUCS and TeamManager for their customer service.
CREALOGIX replaced Skype for Business with Microsoft Teams to optimize customer interaction and create a more secure way of communication overall.
The use of our products to optimize the communication of the Federal Government and simplify communication with its citizens.
Skype for Business, the LUCS contact center solution and Verint's recording software, the Swiss bank Valiant modernized its telephone infrastructure and customer service.