Based on our experience and broad customer base, we encourage using Microsoft UC as the baseline for customer service, even in a complex 24x7 ...
Think beyond the call center as siloed department with a standalone application and establish customer service as integral part of your communication strategy.
In order to utilize synergies and leverage Teams for customer interactions a seamless integration of the customer service solution into Microsoft Teams is key.
Kathy’s example shows how the right tools can support account managers to effectively advise and serve customers remotely.
As the modern communication platform, Microsoft Teams shall revolutionize the way employees collaborate. No more in-house IT infrastructure, fully cloud-based, flexible, adjustable and scalable.
The current Corona-crisis shows that many traditional contact centers are currently unable or only partially able to fulfill their mission.
Outlook integration, tags, improved file sharing, enhanced Power BI reporting and app pinning are some of the highlights of the latest update.
Partner solutions can connect, extend or power Microsoft Teams – bringing added value to customer interaction. He demonstrated what is already possible today.
Launched in 2015 as a successor of Lync, the on-premise Skype for Business will be discontinued as of October 14, 2025.