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Serving private banking, wealth and institutional customers can be challenging from the home office. Kathy’s example shows how the right tools can support account ...

As the modern communication platform, Microsoft Teams shall revolutionize the way employees collaborate. No more in-house IT infrastructure, fully cloud-based, flexible, adjustable and scalable. ...

The current Corona-crisis shows that many traditional contact centers are currently unable or only partially able to fulfill their mission: Employees are sick or ...

Collaboration at the modern workplace gets even easier with the February update for Microsoft Teams. Outlook integration, tags, improved file sharing, enhanced Power BI reporting and app pinning are some of the highlights of the latest update.

At Microsoft Ignite, Andrew Bybee from Microsoft presented the latest developments for contact center integrations for Microsoft Teams. Partner solutions can connect, extend or ...

With Skype for Business Online retiring in 2021 and Skype for Business (on-premise) end of life in 2025, Microsoft is replacing both versions with ...

At Ignite 2017, it was officially announced that Skype for Business Online is being replaced by Microsoft Teams. This change in strategy raises a ...

As part of the Build Developer Conference 2016, the Microsoft CEO Nadella surprised with the statement: "Bots are the new apps". A year later, ...

We are all familiar with the tales of bad customer service: Everlasting waiting times at the hotline, page-long complaint emails, poor traceability of contact ...

There’s been a lot of buzz since the announcement of Microsoft Teams and the availability of direct routing. Since 2010, Luware has been delivering ...