To meet the customers’ needs, Luware launches an operator console for Microsoft Teams. With this new cloud solution, receptionist and attendants can take and distribute calls directly in their familiar Teams interface – to colleagues, departments, teams or internal helpdesks. One-click transfers, presence status, calendar lookup and a consolidated call queue for multiple service lines increase efficiency and leverage the Microsoft Teams investment for companies.
Luware’s Attendant Console is offered as a cloud-service and can either be used fully integrated into the Microsoft Teams interface or as a web application. The comprehensive benefits of a cloud solution offer companies the desired flexibility for user management and payment methods to adapt the software solution to their changing needs.
True to the claim ‘Swiss and Simple’, Luware’s cloud-based Attendant Console offers all features in one neat user interface. The benefits: high user acceptance and minimal training. Operators and receptionists can serve multiple service lines and see all incoming calls in a consolidated call queue. The contact list shows colleagues’ presence status and calendars at a glance. This applies to teams as well: Receptionists can check a team’s status and forward calls – an available member of the team will then take the call.
By extending Microsoft Teams with added value such as manual call transfers, automatic routing and historic call reporting, companies can reduce standalone applications and leverage their investment in their Microsoft communication platform.
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Driven by its customers’ needs, managed by the founders, over 80 Luwarians with a passion for simple software and high service quality. For 10 years Luware has been developing solutions for Microsoft platforms that make digital interactions convenient and easy – for every employee within a company. Luware solutions empower them to support customers efficiently and deliver personal service experiences.
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