Luware launches Attendant Console for Microsoft Teams

To meet the customers’ needs, Luware launches an operator console for Microsoft Teams. With this new cloud solution, receptionist and attendants can take and distribute calls directly in their familiar Teams interface – to colleagues, departments, teams or internal helpdesks. One-click transfers, presence status, calendar lookup and a consolidated call queue for multiple service lines increase efficiency and leverage the Microsoft Teams investment for companies.

Fully cloud-based Attendant Console

Luware’s Attendant Console is offered as a cloud-service and can either be used fully integrated into the Microsoft Teams interface or as a web application. The comprehensive benefits of a cloud solution offer companies the desired flexibility for user management and payment methods to adapt the software solution to their changing needs.

Reduced to the max

True to the claim ‘Swiss and Simple’, Luware’s cloud-based Attendant Console offers all features in one neat user interface. The benefits: high user acceptance and minimal training. Operators and receptionists can serve multiple service lines and see all incoming calls in a consolidated call queue. The contact list shows colleagues’ presence status and calendars at a glance. This applies to teams as well: Receptionists can check a team’s status and forward calls – an available member of the team will then take the call.

Extending the Microsoft Teams investment

By extending Microsoft Teams with added value such as manual call transfers, automatic routing and historic call reporting, companies can reduce standalone applications and leverage their investment in their Microsoft communication platform.

The user interface of the Attendant Console for Microsoft Teams