«Customer service add-ons, such as the ones from Luware, make Microsoft Teams a powerful tool in customer interaction.»
The brand-new customer service suite ‘Luware Nimbus’ offers comprehensive customer service features for Microsoft Teams. The cloud-native, modular solution was developed from scratch using the Microsoft Graph API and is running and built on Azure. This simplifies the IT infrastructure tremendously and lets customers benefit from the full power of the Microsoft ecosystem.
We have already been offering Routing, Contact Center and Attendant Console solutions for Teams for over a year. With Luware Nimbus, we are announcing a completely new product suite which will gradually replace our current ‘Luware Stratus’ product family. Nimbus is modular, offering solutions (feature bundles) for various customer service use cases:
the visual workflow editor allows to change announcements, call distribution rules, opening hours and much more in real-time.
The Software as a Service (SaaS) model of Luware Nimbus reduces IT infrastructure and support to a minimum. After a one-time simple installation and approval of the app for the entire organization, companies can combine the modular solutions as they wish. They can start small and add more solutions at any point.
“Customer service add-ons, such as the ones from Luware, make Microsoft Teams a powerful tool in customer interaction. They empower every employee in the company to serve customers easily and effectively to achieve more,” says Mike Ammerlaan, director, Microsoft 365 Ecosystem at Microsoft.
We have developed Nimbus over the last two years, utilizing their extensive experience in building customer service solutions for Microsoft Unified Communications of the last 10 years. “We have a strong trust in Microsoft Teams and that the platform will revolutionize customer service. We go a step further, not only adding functionality to Teams, but taking full advantage of the Microsoft ecosystem and its power – for integration, automation, AI and all of what’s to come in the future,” says Philipp Beck, CEO at Luware.
Luware Nimbus was developed from scratch, using the new Microsoft Graph API. The cloud-native application uses microservices on Azure and natively integrates into the Microsoft ecosystem. “It is great to have a product which integrates fully into our Microsoft 365 strategy and therefore uses the features in Azure natively and does not just run on it. It is always a pleasure to work directly with a specialized vendor who speaks the same language and cares as much about great customer service as we do,” states Magnus Hafner from LucaNet, one of the first customers to use Luware Nimbus.
Nimbus allows customers to fully leverage the Microsoft ecosystem and maximize their investment. Alexander Grafetsberger, Product Manager at Luware, emphasizes: “Nimbus offers much more than just its function set. Since it is integrated with Azure and the Power Platform, it can utilize all the out-of-the-box integrations such as Power Automate (formerly Flow), Power BI, as well as the Azure Communication Services, authentic text-to-speech and future automation and integrations.”
The first Luware Nimbus solutions are planned to launch officially at the beginning of 2021. Get a preview of Luware Nimbus including a short demo and sign-up for the latest information and launch.