Senior system engineer

Full-time | Switzerland or Germany Senior System Engineer (m/f/d)

Are you familiar with on-prem solutions and want to grow into the world of cloud and SaaS applications? As a Systems Engineer at Luware, you are responsible for the smooth delivery of our on-prem customer service solutions to our customers and partners. Our SaaS offering is evolving rapidly which is why we can promise you – in two years’ time your job will look completely different! There will be new tasks and versatile development opportunities.

Your responsibilities
  • Join us in the migration of customers into the SaaS world!
  • With your technology and customer focus you have an opportunity to embrace all areas of system engineering, in particular:
  • You design, install and upgrade our solutions on the Windows Servers of our customers and partners.
  • You advise our customers on call flows, reporting, skill-based routing, migration process and give workshops and user training.
  • You will be on-site when our solution goes live at the customers and ensure user adoption.
  • You bring in your ideas as well as opinions, optimize our customer/partner projects, challenge our internal processes and drive them forward.
  • You proactively analyze and process our customer/partner feedback and incidents; you assist with our on-call service.
Your skills
  • Education in the field of computer science, business informatics or similar (apprenticeship/university of applied science/higher technical college)
  • Experience in the Microsoft server environment
  • Affinity to Skype for Business and Microsoft Teams is an advantage
  • Certification as Azure System Administrator is a plus
  • Independent, proactive, and solution-oriented way of working
  • Seeking challenges and personal responsibility

A Bit About Us

Since our foundation in 2010, our goal has been to empower organizations to communicate more effectively. We develop calling and contact center solutions that transform Microsoft Teams into a customer experience hub and help organizations to create value in every customer interaction.

We are a young and international team spread out across Switzerland, Germany, the United Kingdom, Poland, and the USA. Because of this, we often rely on Teams to keep in touch but we make sure to come together when we can. We enjoy meeting up for after-work drinks and activities and word has it that our parties are pretty legendary.

Please send your application to jobs@luware.com
We can’t wait to meet you!

Apply now