Customer Success Specialist (w/m/d) 100%

Luware continues to grow! Since our foundation in 2010, we have been getting the most out of the Microsoft technology stack and continuously improving it. Our unique solutions transform Microsoft Teams into a customer service hub that gives meaning to every customer interaction. As the leading software-as-a-service company in our market segment, agile, hybrid working is a matter of course for us.

For our top modern, newly remodeled head office in Zurich-West, we are looking for as soon as possible, for an ambitious person to actively support our dynamic Customer Success team with a lot of positive energy.

Your responsibilities

  • Responsible for ensuring new customers are onboarded quickly and smoothly (setup, configuration, training)
  • Helping customers with technical questions about the solution and how it integrates into their environment
  • Proactively managing your portfolio of customers, executing on proactive touchpoints to ensure the customer gets a premium experience
  • Collaborating with the Product Management team to provide feedback on hickups during the onboarding process
  • Regularly hosting customer facing webinars to help them get the most out of the product
  • Responding to customer support queries
  • Helping us to develop the processes and ways of working in this new market

Your skills

  • Tech-savvy personality who is excited by new technology
  • Experience in a Customer focused Specialist-Role
  • Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solution-oriented manner (Within a SaaS organization is a great plus)
  • Very nice to have (but not a must) is experience with MS-Teams fundamentals
  • Thinking in use cases rather than features
  • Fluent- very good English, (Swiss-) German- native speaker is mandatory
  • Passion for training and providing customer resolutions
  • Self-driven, ambitious person who takes responsibility
  • Drive continuous improvement within the company

Our Offer

  • Challenging, interesting work in a varied field with a high level of personal responsibility
  • A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
  • Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme

Your place of work

Luware Schweiz

Luware AG
Pfingstweidstrasse 102
8005 Zürich

Your next step with us

Does our offer appeal to you? Then we look forward to receiving your application!

Send us your CV spontaneously to jobs@luware.com.

We will only consider candidates who apply directly to us for this position. We do not process unsolicited applications or enquiries from recruitment agencies. Thank you for your understanding.