Customer Success Specialist (m/w/d) 100%

Are you excited by modern technology and passionate about exceptional service? With Luware Nimbus, we have launched a brand-new SaaS solution built and running on state-of-the-art technology. We are looking for a tech savvy, self-driven person who will ensure a quick and smooth onboarding of our customers, including installation, configuration and training. This role is based at our headquarters in Zurich.

Your responsibilities
  • Responsible for ensuring new customers are onboarded quickly and smoothly (setup, configuration, training)
  • Helping customers with technical questions about the solution and how it integrates into their environment
  • Proactively managing your portfolio of customers, executing on proactive touchpoints to ensure the customer gets a premium experience
  • Collaborating with the Product Management team to provide feedback on hickups during the onboarding process
  • Regularly hosting customer facing webinars to help them get the most out of the product
  • Responding to customer support queries
  • Helping us to develop the processes and ways of working in this new market
Your skills
  • Tech-savvy personality who is excited by new technology
  • Experience as a Customer Success Specialist within a SaaS organization is a plus
  • Very nice to have (but not must) is Azure fundamentals
  • Laser-focused on exceptional service and customer success
  • Thinking in use cases rather than features
  • Fluent- very good English, German/Swiss-German- native speaker
  • Passion for training and providing customer resolutions
  • Self-driven, ambitious person who takes responsibility
  • Drive continuous improvement within the company

A Bit About Us

Since our foundation in 2010, our goal has been to empower organizations to communicate more effectively. We offer calling, contact center, and recording solutions that transform Microsoft Teams into a customer experience hub and help organizations to create value in every customer interaction.

We are a young and international team spread out across Switzerland, Germany, the United Kingdom, Poland, and the USA. Because of this, we often rely on Teams to keep in touch but we make sure to come together when we can. We enjoy meeting up for after-work drinks and activities.

Please send your application to jobs@luware.com
We can’t wait to meet you!

Apply now