Call Reporting and Analytics for Microsoft Teams

Get real-time analytics and historic reporting about call volumes, inquiries, and workload for your hotlines or contact center. Easily access data through standard reports, customizable dashboards, or your Business Intelligence tool.

Discover more versatility with Luware Nimbus.

Real-time Reports and
In-depth Analytics

Get everyone the call statistics they need to perform their best. Assess your real-time contact center performance to make data-driven business decisions and service optimizations.

Schedule a Demo

Learn more about how you can boost your customer service performance with call reporting and analytics.

Understand Your Customers

SLAs at a Glance

Easily access key performance indicators in one consolidated dashboard. Review a specific contact center team or multiple services at once.

Agent & Team Performance

Review team or agent statistics against personal and department goals and let agents keep an eye on their personal performance.

Customizable Dashboards

Build your own widget-based dashboards. Select your KPIs and get notified with audio or color codes when thresholds have been surpassed.

Connect to BI tools

Consolidate your call reporting and other performance data in your central business intelligence tool to get the full insights on your business data.

Analyze in Power BI

Deep dive into your historic call reporting and analytics in Power BI. You can use our ready-made templates or build your own.