Webinar: Overcoming the Top 3 Challenges of Teams-Based Contact Centers

Discover how Luware Nimbus transforms Teams-based challenges into opportunities, elevating the customer experience and operational efficiency for Teams users. This live demo webinar will delve into the Luware Nimbus solution for each challenge, providing actionable insights.

In this live demo, our experts will showcase how Luware Nimbus addresses the top 3 challenges faced by Teams-based contact centers:

Teams-Optimized Reporting:

Luware Nimbus makes reporting easy with real-time, customizable analytics, empowering contact center managers to gain valuable insights into agent performance, customer interactions, and overall operational efficiency. This ensures informed decision-making tailored for Teams users.

Teams Seamless Integration:

Luware Nimbus integrates Teams users by seamlessly connecting with various third-party systems, CRMs, and communication platforms. This ensures a unified and streamlined workflow, eliminating silos and providing a holistic view of customer interactions across Teams channels for enhanced collaboration and efficiency.

Teams-Centric Voice Recording:

Luware Nimbus offers comprehensive voice recording capabilities tailored for Teams, with features including encrypted storage, easy retrieval, and advanced search functionalities. This ensures compliance requirements are met while enhancing quality assurance and dispute resolution specifically for Teams-based communication.


Oli Lifely (Head of UK Sales, Luware)

Oli Lifely is Head of Sales at Luware, this role provides him with both a technical and commercial perspective on the Teams Contact Centre market.  Day to day, Oli is responsible for showcasing Luware’s Nimbus platform to both customers and partners in the UK. With a background at a traditional Telecoms reseller, Oli brings a wealth of experience from selling legacy on-premise telephony solutions, networking solutions and UCaaS. Since joining Luware, Oli has been focusing on growing the partner eco-system in the UK and NORAM markets.

Michael Essery (Technical Pre-Sales, Luware)

Mike Essery is the Pre-Sales Engineer for Luware Recording. This role regularly sees Michael showcasing Luware Recording products to prospective customers and advising on best-fit solutions. Michael is well versed in the unified communications and contact centre space having worked at several System Integrator partners in the past providing solution design leveraging Avaya, Amazon and Microsoft voice technologies. The experience Michael brings to Luware strengthens our ability to serve customers with both Quality Assurance and Compliance Recording needs.

Tom Carver (IT Sales Consultant, Nexus)

With 23 years in the industry, Tom is a Microsoft ecosystem expert, specialising in project migration from the historic MS Lync to Skype to now MS Teams. Proficient in Direct Routing/SIP integrations with AudioCodes SBC, Tom excels in SaaS Contact Centres and advanced routing for UC platforms. Tom is dedicated to optimising communication solutions for enhanced collaboration and productivity.

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