Demo Webinar – Luware Nimbus Attendant Console In Action

Last week we hosted a live demo webinar of Luware Nimbus Attendant Console, below is a summary of what we covered during the session and a video of the demo.

What Is The Luware Nimbus Attendant Console?

Attendant Console is a module of Luware Nimbus, our customer service suite that extends Microsoft Teams. Our Attendant Console extends Microsoft Teams with a user-optimized interface to transfer calls easily and efficiently.  It’s the perfect solution for receptions, operators and frequent callers to empower employees to deliver exceptional customer experiences.

What The Demo Covered

• Basic explanation of how Luware Nimbus fits into the Microsoft ecosystem
• Brief overview of Luware Nimbus and what it can be used for

User interface:

• Manage incoming call queues
• View contact information including real-time Teams presence, job title and notes
• Quick transfer options including Safe Transfer, Blind Transfer, Voicemail Transfer and Consultative Transfer
• Quick shortcuts including Teams chat, email and calendar
• Extensive search by name department and other Active Directory filters
• Reporting: Live reporting, historical reporting and Power BI templates
• Workflow editor: How you design and manage call flows with our drag and drop editor

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