Demo Webinar – Luware Nimbus Attendant Console in action!

Last week we hosted a live demo webinar of Luware Nimbus Attendant Console, below is a summary of what we covered during the session and a video of the demo.

What is the Luware Nimbus Attendant Console?

Attendant Console is a module of Luware Nimbus, our customer service suite that extends Microsoft Teams. Our Attendant Console extends Microsoft Teams with a user-optimized interface to transfer calls easily and efficiently.  It’s the perfect solution for receptions, operators and frequent callers to empower employees to deliver exceptional customer experiences.

What the demo covered
  • Basic explanation of how Luware Nimbus fits into the Microsoft ecosystem
  • Brief overview of Luware Nimbus and what it can be used for

User interface:

  • Manage incoming call queues
  • View contact information including real-time Teams presence, job title and notes
  • Quick transfer options including Safe Transfer, Blind Transfer, Voicemail Transfer and Consultative Transfer
  • Quick shortcuts including Teams chat, email and calendar
  • Extensive search by name department and other Active Directory filters
  • Reporting: Live reporting, historical reporting and Power BI templates
  • Workflow editor: How you design and manage call flows with our drag and drop editor