Customer success stories

The stories we like to tell most are those of our customers and how they enhance their customer service.

The majority of customers of the Würth Group still prefer contacting them via telephone. Internally, the telephone solution has already been converted to Microsoft Skype for Business, which is why a solution for the Contact Center of Würth was sought after based on Microsoft Unified Communications. Requirements, such as ease of use for employees and native integration, had to be taken into consideration.