Optimized service and satisfied customers at Valiant
With the introduction of Skype for Business, the LUCS contact center solution and Verint’s recording software, the Swiss bank Valiant modernized its telephone infrastructure and customer service. This enables them to interact and communicate with customers more easily, safely and efficiently.
The Swiss financial services provider Valiant offers a comprehensive range of services for Swiss private individuals, as well as small and medium enterprises. With 92 branch offices in twelve cantons and innovative digital services, it provides its customers with comprehensive and personal service.
Skill-based routing with LUCS
Our partner MondayCoffee replaced Valiant’s previous telephony with Skype for Business. Luware LUCS was introduced in the contact center, thereby ensuring that customer inquiries are routed by skill-based rules. The result: optimized service and satisfied customers.
The modern multi-channel recording solution from Verint was introduced for FINMA-compliant call recording of trading workstations and on-demand recording of contact center agents.
Read the detailed success story in German from our partner MondayCoffee about the modernization of the contact center at Valiant.