Luware’s partner MondayCoffee designed an ‘Enterprise Skype for Business’ environment hosted within SERAFE’s data centers and integrated Luware’s contact center solution ‘LUCS’. With Skype for Business, SERAFE has a modern communication and collaboration solution that allows employees to communicate easily with each other, but also with partners and customers via audio, video or chat. With LUCS, customer requests are assigned by skill-based rules, which significantly reduces waiting times. Work is no longer carried out via fixed groups, but the software searches for the optimal contact person in the company at any time a caller is in the queue.
Download the full success Story in German at MondayCoffee.