At CREALOGIX, a replacement of the existing communication platform Microsoft Skype for Business was on the agenda. The idea was to migrate to Microsoft Teams in order to optimize customer interaction and create a more secure way of communication overall.
Depending on their area of expertise and language skills, CREALOGIX assigns its employees to twelve virtual teams to which customer calls are routed. Currently, ten employees answer up to 150 customer calls every day. Despite the high implementation requirements, it was possible to demonstrate that the cloud service Luware Stratus Team could be put to productive use within a short time frame. There were just seven days between the first contact with CREALOGIX and the start of production.
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