CREALOGIX a Swiss Fintech Top 100 company with more than 550 corporate and several 100,000 private customers worldwide, is one of the market leaders in digital banking. The company develops and implements innovative software for the banking of the future.
CREALOGIX’s customer service relies on Interactive Voice Response (IVR), which enables announcements, selection menus and independent configuration by employees. The possibility to map for CREALOGIX specific call distributions and to create a comprehensive reporting of all incoming calls, in order to continuously improve quality, are among the requirements of CREALOGIX.
Automatic call forwarding with comprehensive reporting
These requirements are met by Luware’s cloud service Stratus Team, which can be seamlessly integrated in Microsoft Teams and deployed at the enterprise. Stratus Team is an intelligent solution for automatic call forwarding to responsible departments. It enhances Microsoft Teams with features such as IVR/ICR, routing based on presence status information, easy opening hours management and comprehensive reporting.
“It was remarkable how quickly and easily Luware Stratus Team could be configured to meet our needs. After a short test phase on our specific announcements and caller distribution, we were able to manage the solution independently. This increases our convenience,” explains Stefanie Hürlimann, Teamlead Customer Care at CREALOGIX.