Customer service home working

Customer service from home:
Live within a few days

For help desks, support hotlines and attendants: Luware add-ons for Microsoft Teams provide the necessary extras. Each caller is transferred to an available employee and can be served easily and location independent.

To get you started even faster, we have simplified the setup of our routing and attendant console solution. You can use the services from the high-availability Luware Data Center.

Your employees can use Microsoft Teams Client for internal, external and service-based calls in equal measure.

2 offers – many use cases

Details

Service infrastructure

Routing & switchboard functionality from the cloud

To get you started even faster, we have simplified the setup of our routing and attendant console solution. You can use the services from the high-availability Luware Data Center.

Stratus in a nutshell

Client infrastructure

Microsoft Teams as a basis

Your employees can use Microsoft Teams Client for internal, external and service-based calls in equal measure.

Requirements

Quick implementation 

Only three requirements must be met in order for you to be able to start within the shortest possible time.

  • Microsoft Teams licenses available (can also be a trial)*
  • Microsoft Teams Client installed on the end devices
  • Desktop PC or laptop with audio support (We recommend the use of Microsoft Teams-enabled headsets to ensure optimal audio quality.)

*Microsoft Teams is included in the Office 365 package and is currently available as a free trial version for 6 months.

Technical Prerequisites

Service Contract

Duration 3 months

The offer has a minimum contract duration of three months. You then decide on further use.

Luware SaaS Agreement

Start immediately

Fill out contact request – get demo including offer – start.