Listen to James and David discuss the release of the new Luware Nimbus Contact Center.
The Contact Center fully integrates customer service into Microsoft Teams, and facilitates intelligent enterprise interaction management.
Transition from cost to profit center by empowering your employees with the right tools and giving them ownership of customer service.
When it comes to using Microsoft Teams within a Contact Center, the limits of the world’s most popular collaboration platform are relatively unknown...Until now.
A great potential for the transformation of the customer service is to reduce the reliance on IT departments and establish a self-service for employees.
James Cadman, VP of Customer Success at Luware, shares his experience of implementing modern contact center solutions at numerous customers.