Luware Recording has partnered with Intelligent Voice to bring enhanced data insights to your telephony interactions.
Why adopting cloud-based Compliance Recording as a Service reduces costs and strengthens security processes.
To prevent customers from having to repeat their issues to multiple agents, we implemented Preferred and Last User Routing.
For exceptional customer service, it is essential to empower agents with greater responsibility and flexibility.
What makes the role of a QA engineer at Luware exciting is that it’s more proactive than in most other companies.
How mature is AI technology, and what impact will it have on the future of work in the contact center industry?
Joris handles customer tickets and helps customers migrate to the latest cloud technology.
Contact center managers face a dilemma as rising customer service expectations are met with budget cuts. Automation is one solution.
Communicating with customers as quickly and as well as possible is essential for the fast-frowing belgian construction company.