Make sure your employees never miss an incoming external task in Microsoft Teams by enabling audio and browser notifications.
To obey with communications compliance, heavily regulated industries are legally required to capture and store all online communications in Microsoft Teams.
Microsoft offers three different models for integrating a contact center with Microsoft Teams - Connect, Extend, and Power.
With the move to a hybrid workforce, SolutionsPT was faced with the limitations of its existing on-premises PBX.
Outbound calls are a secret weapon in customer service that can increase call availability, generate leads, and improve customer retention rates.
Meet Julia, Quality Assurance Engineer and Scrum Master at Luware.
With Luware Nimbus, Generali Switzerland found an optimal solution for its 350 service lines managed by approximately 750 employees.
Security and compliance concerns shouldn't stop you from using a cloud-based contact center.
In today's fast-paced and evolving technology landscape, the successful adoption of new solutions like Luware Nimbus requires the active involvement of all stakeholders.