What is Cloud telephony and what does it have to do with Microsoft Teams?
Comparing Luware Nimbus to Dynamics 365 CS is like comparing apples to oranges. Both have their justification.
Power Automate is Microsoft’s low-code automation and integration platform.
In a microservice architecture, the functionality is divided into loosely coupled autonomous subsystems, where each subsystem is assigned a certain business functionality.
Cloud-native describes an application that is intentionally designed for a cloud environment as well as the characteristics of such applications.
Microsoft Teams is a hot topic right now. CX Today interviewed three leading customer experience technology vendors – Luware, Landis Technology, and Geomant – ...
UC Today interviewed Philipp Beck on how to bring Microsoft Teams Cloud voice to the next level and on how companies benefit from tightly ...
Despite being a long-established component of the modern hotline, businesses around the world are reliant on IVRs for good reason.
In order to utilize synergies and leverage Teams for customer interactions a seamless integration of the customer service solution into Microsoft Teams is key.