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At Ignite 2017, it was officially announced that Skype for Business Online is being replaced by Microsoft Teams. This change in strategy raises a ...

The contact center is developing from a cost center to a strategic business unit that has to service the existing customer base and win ...

Luware has successfully positioned itself as a provider for Contact Center Solutions and Add-Ons for Skype for Business over the past few years. Luware ...

We are all familiar with the tales of bad customer service: Everlasting waiting times at the hotline, page-long complaint emails, poor traceability of contact ...

As part of the Build Developer Conference 2016, the Microsoft CEO Nadella surprised with the statement: «Bots are the new apps». A year later, ...