Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly owned subsidiary of Konica Minolta Inc., Tokyo, Japan, forming part of its Business Technologies business area. As a leading global services provider in the fields of IT- and document processes as well as digital production printing solutions, the company excels in services-led business consulting, implementation and management, and provides a range of world-leading printing systems and solutions. In this context, Konica Minolta‘s Optimized Print Services concept (OPS) combines consultancy, hardware, software integration, service and support in order to enhance business process efficiency and cost-effectiveness.
To support customers optimally with powerful and sustainable solutions, Konica Minolta continuously invests in research and development work and sets new standards regularly.
Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 80 countries in Europe, Central Asia, the Middle East and Africa.
It was the challenge to fully replace a classic telephone system with a VoIP Contact Center. As Konica Minolta already used Skype for Business internally, a decision was made to find a solution on this basis. At first, attempts were made to set up hotlines through response groups. Since this lacked a number of features, the search for a professional solution was on.Seven weeks to go before the opening of the new site in Denmark, a suitable solution was finally found in form of the Contact Center software LUCS.