Credit Suisse AG is one of the world’s leading financial services providers. As an integrated bank, Credit Suisse offers clients its combined expertise in the areas of private banking, investment banking and asset management. Credit Suisse provides advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally, as well as to retail clients in Switzerland. Credit Suisse is headquartered in Zurich and operates in over 50 countries worldwide. The group employs approximately 48,200 people.With the “Collaboration Suite” project, Credit Suisse enhances both personal consulting services and the consumer experience while shifting these into the digital world. This reduces travel time and ensures the availability of location-independent consulting. Customers also benefit from the mobile applications, which facilitate new service levels and quicker response times thanks to the digital offerings provided.Luware has developed an interface to the existing office communication solution, Skype for Business by Microsoft, in order to provide customer consultants with one single tool for both internal and external communications. This in-depth integration establishes a connection between the Skye for Business client and the iOS-based App from Credit Suisse.
More and more consumers are using online services. Digitization is changing consumer behavior and expectations more than any other technology has before. By consistently driving digitization, Credit Suisse is becoming more efficient and closer to the customer. Multichannel offerings are being merged into a seamless consumer experience, while customers experience the same levels of comfort and service as they would during a physical visit to customer consultants.