About Luware

Luware is a provider of customer service solutions that enable organizations to simplify their IT and communicate more effectively.

Leveraging the Microsoft technology stack, Luware Nimbus, Luware’s Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams.

Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while compliant.

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Today Luware is present in four different countries and has more than two hundred employees. With over a decade of experience, we are a globally established communication solutions provider. Our customers span different industries and continents.Our innovative suite of products—including advanced call routing, contact center solutions, attendant consoles, and recording capabilities—supports over one thousand enterprises worldwide. Driven by our commitment to excellence and customer success, Luware continues to set industry standards and deliver exceptional service experiences on an international scale.

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Our Story

Luware started as a bachelor’s thesis. Michael Jakob, Andreas Kobler, and their supervisor Philipp Beck believed that connecting the Microsoft Unified Communications solutions with a contact center could enable more efficient customer service.

At the University of Applied Sciences Rapperswil in Switzerland, they developed a software solution that combined the strengths of the Microsoft Office Communication Server (a predecessor of Skype for Business) and a leading contact center solution. The proof of concept showed that the contact center solution could route the voice calls and chat messages to an available agent using the presence status of OCS and agent skills from the contact center.

Companies quickly showed interest in this proof of concept. To bring the solution to the market, Michael and Philipp developed their own contact center and founded Luware in 2010.

Today, Luware boasts a large international customer base from all industries, from banks to NGOs. Michael still works at the company as CTO. As Luware continues to grow, one thing hasn’t changed – passion. We still love what we do: developing software for exceptional customer service.

Founders Michael Jakob (CTO) and Philipp Beck

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