A Potential World Record: Live Installation of Nimbus

Installing a new contact center solution might seem like a daunting, tedious project. But it can be a very simple and quick procedure. In our webinar last week, we did a live installation of Luware Nimbus, the modular customer service solution for Microsoft Teams. Within record time, we transformed Microsoft Teams into a customer service hub.

What We Covered

  • Installation of Nimbus: from adding the app and creating a channel, to editing a workflow, admin permissions and calling.
  • Brief demo of the Workflow editor and reporting capabilities.
  • Technology and architecture: summary of integration methods (Connect-Extend-Power) and compliance.
  • Benefits of this model and customer stories.

 

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The Speakers

  • Tom Arbuthnot is a specialist Unified Communications Solutions Architect, Microsoft Certified Master and MVP. He regularly blogs at tomtalks.blog and recently launched the Microsoft Teams training platform EmpoweringCloud.
  • James Cadman is the VP of Customer Success at Luware. He has over 15 years of experience in the telecom industry, and profound expertise in calling and communication solutions for Microsoft Teams.
  • René Siegler is a Customer Success Engineer at Luware. He has many years of designing, deploying and supporting Unified Communications and Workstream Collaboration platforms and supports customers in the installation process of Luware Nimbus.

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