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  • The first native Attendant Console for Microsoft Teams

    The Luware Attendant Console empowers your frontline callers, receptionist and attendants with the right tools: One-click call transfers, a consolidated call queue, easy visibility of colleagues’ presence status, calendar lookup, and more. It’s available today and natively integrated into Microsoft Teams, so that you benefit from the full power of the Microsoft ecosystem.

    Attendant Console

  • Luware Nimbus:
    Teams’ sidekick for customer service

    Microsoft Teams has a lot of superpowers and truly masters collaboration. What about customer service?
    Don’t despair! Microsoft Teams’ sidekick Luware Nimbus brings comprehensive features which integrate customer communication seamlessly into Teams.

    Nimbus
  • Luware team

    Work at Luware

    Do you want to combine challenging work and a unique company culture?
    We help each other out, enjoy our freedom, bring in ideas, share our opinions, start new projects, make change.
    Join our team!

    Our jobs & spirit

Customer service solutions for Teams

Nimbus is our comprehensive, modular customer service suite with solutions for various use cases. Mix and match our solutions as you wish.

  • Workflow Editor
  • IVR
  • Live dashboards
  • Opening hours
  • Reporting
Routing
  • All Advanced Routing features
  • Pick specific calls from queue
  • Interactive call queues
  • Log call reason codes
  • Power Automate integration
Routing
  • All Enterprise Routing features
  • Skill-based routing
  • Last/preferred agent
  • Custom KPIs
  • Forecasting & Trends
Contact Center (Preview)
  • Capture of all communication
  • Secure archive and always available
  • Voice transcription
  • Quality check of recordings
  • Infrastructure monitoring
Recording
  • Intuitive dashboard
  • One-click transfer
  • Custom address books
  • Calendar lookup of contacts
  • Make notes on contacts
Attendant Console
  • Integration for websites and apps
  • Without plugins
  • Chat, voice, video, screenshare
  • Switch between channels
  • Teams as only client for employees
Interact (Preview)

Native integration

Luware Nimbus is our comprehensive customer service suite. It uses the new Microsoft Graph API and the most modern technology. The cloud-native, SaaS application minimizes IT infrastructure, reduces complexity and makes the setup extremely fast and flexible. Nimbus runs on Azure and it is built on Azure – which brings the full power of the Microsoft ecosystem and Teams to your customer service.

Nimbus

90
Employees
250
Customers
100,000
Users

Customer success stories

Migros Bank uses voice recognition in the contact center
Learn more
Synamedia ref case Luware
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Cross-border customer service with Microsoft Teams at Synamedia
Success story
Fust connects customers with LUCS to the right employee
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Fust connects customers with LUCS to the right employee
Success story

From our Blog

General
5 Reasons Why Receptionists and Attendants are Important

Customer experience starts at the first contact with your business.

Read more
Blog
The first Attendant Console natively integrated into Microsoft Teams

First impressions are like cement, hard to change once set. Operators, front desk assistants, and receptionists are the front door to a business and ...

Read more
Blog
Teams replace skype
Skype for Business end-of-life

Skype for Business Online is discontinued in summer 2021 and Skype for Business (on-premise) is end-of-life in 2024 (extended support until 2025). Both versions ...

Read more