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Cloud-based contact center software seamlessly integrated into Microsoft Teams with skill-based routing, CRM integration, real-time reporting and custom workflows.

Extends Microsoft Teams with routing and reporting for inbound, help desks or branch offices. Cloud-based and seamlessly integrated.

Attendant console integrated into Microsoft Teams with one-click transfers, calendar lookup, call queueing, opening hours and reporting.

Cloud-based recording solution to centrally capture, retain, analyze and retrieve communications in Microsoft Teams to highest compliance standards.

Omnichannel contact center solution for Skype for Business with routing, IVR, reporting, CRM-integration and more features for customer service.

Omnichannel routing solution for Skype for Business with smart routing, reporting, call queues, call flows and easy self-administration.

Attendant console integrated into Skype for Business with one-click transfers, calendar lookup, call queue for multiple service lines and presence status.

Let customers use web chat, voice, video and co-browsing on your website or mobile app and let employees help them in Skype for Business.

Extends Skype for Business to easily administer call forwarding rules based on the presence status.

Record, summarize and analyze communications in Skype for Business to reduce operational risk and proactively enforce compliance policies.

Luware is among the first solution providers in Microsoft’s certification program for contact center solutions for Teams.

Luware launches a fully cloud-based compliance and quality management recording solution for Microsoft Teams.

Think beyond the call center as siloed department with a standalone application and establish customer service as integral part of your communication strategy.