Web & App Interact for Teams

Virtual bank shops, video sales, remote assistance, or web chats for Teams deliver convenient, remote customer service. Therefore, we are currently building a new solution that incorporates chat, voice and video calls directly into a website or a mobile app without any plugins.

Luware Interact
Luware Nimbus:
Teams’ sidekick for customer service

Microsoft Teams has a lot of superpowers and truly masters collaboration. What about customer service?
Don’t despair! Microsoft Teams’ sidekick Luware Nimbus brings comprehensive features which integrate customer communication seamlessly into Teams.

Nimbus
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We help each other out, enjoy our freedom, bring in ideas, share our opinions, start new projects, make change.
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Our jobs & spirit

Customer service solutions for Teams

Nimbus is our comprehensive, modular customer service suite with solutions for various use cases. Mix and match our solutions as you wish.

Workflow Editor
IVR/Auto Attendant
Text to speech announcements
Open custom website, e.g. CRM, Ticketing tool
Power Automate integration

Routing

All Advanced Routing Features
Pick up calls from queue
Task completion codes
Trigger actions in other systems, e.g. CRM, ERP, Ticketing tool

Routing

Skill-based routing
Database routing
Last/preferred agent
Custom KPIs
Visualization of customer interactions

Contact Center

Capture of all communication
Secure archive and always available
Voice transcription
Quality check of recordings
Infrastructure monitoring

Recording

One-click call transfer
Contact search
Calendar lookup
Dashboard
Opening hours

Attendant Console (Preview)

Chat, voice, video, screenshare
Switch between channels
Integration for websites and apps
Without plugins
Teams as only client for employees

Interact (Preview)

Native integration

Luware Nimbus is our comprehensive customer service suite. It uses the new Microsoft Graph API and the most modern technology. The cloud-native, SaaS application minimizes IT infrastructure, reduces complexity and makes the setup extremely fast and flexible. Nimbus runs on Azure and it is built on Azure – which brings the full power of the Microsoft ecosystem and Teams to your customer service.

Nimbus