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Making customer interactions easy and convenient.
For every employee.

Routing and Contact Center solutions for Microsoft platforms

Driven by our customers’ needs, managed by our founders: We are over 80 Luwarians with a passion for simple software and high service quality. For 10 years we have been developing solutions for Microsoft platforms that make customer interactions convenient and easy – for every employee within the company. We empower them to support customers efficiently and deliver personal service experiences.

Cloud Services
for Microsoft Teams

Contact Center

Cloud-based contact center software seamlessly integrated into Microsoft Teams with skill-based routing, CRM integration, real-time reporting and custom workflows.

Stratus Agent
Advanced Routing

Extends Microsoft Teams with routing and reporting for inbound, help desks or branch offices. Cloud-based and seamlessly integrated.

Stratus Team
Attendant Console

Attendant console integrated into Microsoft Teams with one-click transfers, calendar lookup, call queueing, opening hours and reporting.

Stratus Switchboard

Solutions for
Skype for Business

Contact Center

Omnichannel contact center solution for Skype for Business with routing, IVR, reporting, CRM-integration and more features for customer service.

LUCS
Advanced Routing

Omnichannel routing solution for Skype for Business with smart routing, reporting, call queues, call flows and easy self-administration.

TeamManager
Attendant Console

Attendant console integrated into Skype for Business with one-click transfers, calendar lookup, call queue for multiple service lines and presence status.

Switchboard
Web Chat

Let customers use web chat, voice, video and co-browsing in your website or mobile app – plugin-free – and let employees help them in Skype for Business.

RTC Launcher
Presence-based Forwarding

Extends Skype for Business to easily administer call forwarding rules based on the presence status.

Assistant
Compliance Recording

Record, summarize and analyze communications in Skype for Business to reduce operational risk and proactively enforce compliance policies.

Recording
80
Employees
200
Customers
100,000
Users
“Luware comprehensively covered the requirements of a large insurance company with a decentralized organization.” Christoph Bigler, project manager at Mobiliar
“Employees can serve customers from anywhere, and resourcing requirements and workload distribution can be met real-time.” Jo Ringrose-Voase, Synamedia
“It was remarkable how quickly and easily Luware Stratus Team could be configured to meet our needs.” Stefanie Hürlimann, CREALOGIX
“With LUCS and TeamManager from Luware, the wishes and requirements in the area of contact centers and operator switchboards are fully covered.” Jakob Hauser, Head of Customer Interaction Solutions, Swisscom (Schweiz) AG
“All the employees really appreciate that voice, chat and desktop sharing are all supported by one client.” Robert Coomans, Service Manager for Contact Center Technology
“True to the motto of ‘anytime, anyplace, anywhere’, our staff members can now communicating with their clients efficiently, seamlessly and consistently.” Paolo DeCarli, Program Manager/Director
News Learn more
LUCS 3.3

Standalone Opening Hours Previously, opening hours could only be managed through exchange or Office 365 mailboxes. With the release 3.3,…

TeamManager 3.3

Call as Administrators can allow selected teams to be used as call source. This allows team members to make calls from a team or service number,…