Luware

Microsoft Teams as a Experience Hub

Drive your Ferrari instead of pushing it! Steer your entire business, including customer service, in Microsoft Teams and tap into the full power of the platform.

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Connect – Extend – Power

There is a lot of confusion about how a contact center can be integrated with Microsoft Teams. A good way to distinguish integration methods is Connect, Extend, and Power. In this whitepaper, we shed light on the various approaches and how they benefit customers.

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Customer service solutions for Teams

Nimbus is our comprehensive, modular customer service suite with solutions for various use cases. Mix and match our solutions as you wish.

Workflow Editor
IVR
Live dashboards
Opening hours
Reporting

Routing

All Advanced Routing features
Pick specific calls from queue
Interactive call queues
Log call reason codes
Power Automate integration

Routing

All Enterprise Routing features
Skill-based routing
Skill levels
After call work
Custom dashboards

Contact Center (Preview)

Capture of all communication
Secure archive and always available
Voice transcription
Quality check of recordings
Infrastructure monitoring

Recording

Intuitive dashboard
One-click transfer
Custom address books
Calendar lookup of contacts
Make notes on contacts

Attendant Console

Integration for websites and apps
Without plugins
Chat, voice, video, screenshare
Switch between channels
Teams as only client for employees

Interact (Preview)

Native integration

Luware Nimbus is our comprehensive customer service suite. It uses the new Microsoft Graph API and the most modern technology. The cloud-native, SaaS application minimizes IT infrastructure, reduces complexity and makes the setup extremely fast and flexible. Nimbus runs on Azure and it is built on Azure – which brings the full power of the Microsoft ecosystem and Teams to your customer service.

Nimbus