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  • The future of customer service is personal. And digital.

    Offer your customers holistic online consultations that are legally compliant. With Luware Interact, you can integrate voice and video calls, chats and screen sharing directly into a website. Your customers don’t have to install anything, and your employees communicate directly through their Microsoft Teams client.

    Luware Interact

  • Luware Nimbus:
    Teams’ sidekick for customer service

    Microsoft Teams has a lot of superpowers and truly masters collaboration. What about customer service?
    Don’t despair! Microsoft Teams’ sidekick Luware Nimbus brings comprehensive features which integrate customer communication seamlessly into Teams.

    Nimbus
  • Luware team

    Work at Luware

    Do you want to combine challenging work and a unique company culture?
    We help each other out, enjoy our freedom, bring in ideas, share our opinions, start new projects, make change.
    Join our team!

    Our jobs & spirit

Customer service solutions for Teams

Nimbus is our comprehensive, modular customer service suite with solutions for various use cases. Mix and match our solutions as you wish.

  • Workflow Editor
  • IVR
  • Live dashboards
  • Opening hours
  • Reporting
Routing
  • All Advanced Routing features
  • Pick specific calls from queue
  • Interactive call queues
  • Log call reason codes
  • Power Automate integration
Routing
  • All Enterprise Routing features
  • Skill-based routing
  • Last/preferred agent
  • Custom KPIs
  • Forecasting & Trends
Contact Center (Preview)
  • Capture of all communication
  • Secure archive and always available
  • Voice transcription
  • Quality check of recordings
  • Infrastructure monitoring
Recording
  • Intuitive dashboard
  • One-click transfer
  • Custom address books
  • Calendar lookup of contacts
  • Make notes on contacts
Attendant Console
  • Integration for websites and apps
  • Without plugins
  • Chat, voice, video, screenshare
  • Switch between channels
  • Teams as only client for employees
Interact (Preview)

Native integration

Luware Nimbus is our comprehensive customer service suite. It uses the new Microsoft Graph API and the most modern technology. The cloud-native, SaaS application minimizes IT infrastructure, reduces complexity and makes the setup extremely fast and flexible. Nimbus runs on Azure and it is built on Azure – which brings the full power of the Microsoft ecosystem and Teams to your customer service.

Nimbus

100
Employees
280
Customers
100,000
Users

Customer success stories

Migros Bank uses voice recognition in the contact center
Learn more
Synamedia ref case Luware
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Cross-border customer service with Microsoft Teams at Synamedia
Success story
Fust connects customers with LUCS to the right employee
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Fust connects customers with LUCS to the right employee
Success story

From our Blog

What exactly are Microservices?

In a microservice architecture, the functionality is divided into loosely coupled autonomous subsystems, where each subsystem is assigned a certain business functionality.

Read more
What exactly is cloud-native?

Cloud-native describes an application that is intentionally designed for a cloud environment as well as the characteristics of such applications.

Read more
Nimbus Release Highlights | May 27, 2021

This Nimbus update adds an interaction history to the My Sessions dashboard and an updated list of text-to-speech languages including search functionality.

Read more