Luware | Contact Center and Routing Solutions

The cloud-native customer service suite for Microsoft Teams

The brand-new customer service suite ‘Luware Nimbus’ offers comprehensive customer service features for Microsoft Teams. The cloud-native, modular solution was developed from scratch using the Microsoft Graph API and is running and built on Azure. This simplifies the IT infrastructure tremendously and lets customers benefit from the full power of the Microsoft ecosystem.

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Luware Nimbus:
Teams’ sidekick for customer service

Microsoft Teams has a lot of superpowers and truly masters collaboration. What about customer service?
Don’t despair! Microsoft Teams’ sidekick Luware Nimbus brings comprehensive features which integrate customer communication seamlessly into Teams.

Nimbus Preview
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Our jobs & spirit

Cloud services
for Microsoft Teams

Contact Center

Cloud-based contact center software seamlessly integrated into Microsoft Teams with skill-based routing, CRM integration, real-time reporting and custom workflows.

Stratus Agent

Advanced Routing

Extends Microsoft Teams with routing and reporting for inbound, help desks or branch offices. Cloud-based and seamlessly integrated.

Stratus Team

Attendant Console

Attendant console integrated into Microsoft Teams with one-click transfers, calendar lookup, call queueing, opening hours and reporting.

Stratus Switchboard

Compliance Recording

Cloud-based recording solution to centrally capture, retain, analyze and retrieve communications in Microsoft Teams to highest compliance standards.

Recording

Solutions for
Skype for Business

Contact Center

Omnichannel contact center solution for Skype for Business with routing, IVR, reporting, CRM-integration and more features for customer service.

LUCS

Advanced Routing

Omnichannel routing solution for Skype for Business with smart routing, reporting, call queues, call flows and easy self-administration.

TeamManager

Attendant Console

Attendant console integrated into Skype for Business with one-click transfers, calendar lookup, call queue for multiple service lines and presence status.

Switchboard

Web Chat

Let customers use web chat, voice, video and co-browsing on your website or mobile app and let employees help them in Skype for Business.

RTC Launcher

Presence-based forwarding

Extends Skype for Business to easily administer call forwarding rules based on the presence status.

Assistant

Compliance Recording

Record, summarize and analyze communications in Skype for Business to reduce operational risk and proactively enforce compliance policies.

Recording

Employees

200

Customers

100,000

Users

Customer success stories

From our Blog

Luware

Luware establishes customer-centric organization with James Cadman as VP Customer Success

In his new role and together with his teams for Professional Services, Recording Services and Customer Success, he will ensure the smooth delivery of ...

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