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Customer service home working

Customer service from home:
Live within a few days

For help desks, service hotlines and attendants: Luware add-ons for Microsoft Teams provide the necessary extras. Each caller is transferred to an available employee and can be served easily and location independent.

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Routing and Contact Center solutions for Microsoft platforms

Driven by our customers’ needs, managed by our founders: We are over 80 Luwarians with a passion for simple software and high service quality. For 10 years we have been developing solutions for Microsoft platforms that make customer interactions convenient and easy – for every employee within the company. We empower them to support customers efficiently and deliver personal service experiences.

Cloud services
for Microsoft Teams

Remote Contact centre
Contact Center

Cloud-based contact center software seamlessly integrated into Microsoft Teams with skill-based routing, CRM integration, real-time reporting and custom workflows.

Stratus Agent
Teams Advanced routing
Advanced Routing

Extends Microsoft Teams with routing and reporting for inbound, help desks or branch offices. Cloud-based and seamlessly integrated.

Stratus Team
Attendant console
Attendant Console

Attendant console integrated into Microsoft Teams with one-click transfers, calendar lookup, call queueing, opening hours and reporting.

Stratus Switchboard
Compliance Recording

Cloud-based recording solution to centrally capture, retain, analyze and retrieve communications in Microsoft Teams to highest compliance standards.

Recording

Solutions for
Skype for Business

Remote Contact centre
Contact Center

Omnichannel contact center solution for Skype for Business with routing, IVR, reporting, CRM-integration and more features for customer service.

LUCS
Teams Advanced routing
Advanced Routing

Omnichannel routing solution for Skype for Business with smart routing, reporting, call queues, call flows and easy self-administration.

TeamManager
Attendant console
Attendant Console

Attendant console integrated into Skype for Business with one-click transfers, calendar lookup, call queue for multiple service lines and presence status.

Switchboard
Web chat
Web Chat

Let customers use web chat, voice, video and co-browsing on your website or mobile app and let employees help them in Skype for Business.

RTC Launcher
Assistant software
Presence-based forwarding

Extends Skype for Business to easily administer call forwarding rules based on the presence status.

Assistant
Compliance Recording
Compliance Recording

Record, summarize and analyze communications in Skype for Business to reduce operational risk and proactively enforce compliance policies.

Recording
80
Employees
200
Customers
100,000
Users

Customer success stories

Synamedia ref case Luware
Synamedia white logo
Cross-border customer service with Microsoft Teams at Synamedia
Success story
Fust connects customers with LUCS to the right employee
FUST Logo white
Fust connects customers with LUCS to the right employee
Success story
Mobiliar contact centre
Mobiliar white logo
24x7 customer proximity in the decentralized organizational structure of Mobiliar
Success story

From our Blog

Luware
Microsoft & Luware: strong partnership since day 1

As a tutor at the University of Applied Sciences in Rapperswil, Philipp was well connected in the Swiss community for Unified Communications (UC). This ...

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Events
Commsverse 2020: Independent Microsoft Teams conference with expert speakers

Commsverse is an independent and dedicated Microsoft Teams conference and exhibition, organized by current and former Microsoft MVPs.

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Blog
Using Microsoft UC for customer service

Based on our experience and broad customer base, we encourage using Microsoft UC as the baseline for customer service, even in a complex 24x7 ...

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