April 28th, 2021
The Attendant Console is the newest addition to Luware’s modular customer service suite for Microsoft Teams.
Zurich, Switzerland: Luware launches the first Attendant Console natively integrated into Microsoft Teams. The Attendant Console is the latest addition to Luware Nimbus – a cloud-native, modular customer service suite for Microsoft Teams.
Microsoft Teams is the go-to, state-of-the-art collaboration platform. However, telephony with Teams is limited as many companies still rely on old telephony systems. Because Teams lacks the functionality for certain telephony use-cases, Luware designed the Attendant Console. This natively integrated call management solution is specifically designed for receptionists and operators. It empowers front-line callers with the right tools to efficiently and professionally handle and transfer calls.
Key features include:
Aside from the features, what impresses about the Luware Attendant Console is the truly native integration. Calls are entirely handled within Microsoft Teams and never leave the Teams client or region. Users benefit from minimal latency and high audio quality, which improves the quality of every interaction. “The Luware Attendant Console is natively integrated using first-party Microsoft APIs, and thus fully supports companies’ Microsoft strategy,” says CEO, Philipp Beck.
Find out more about Luware’s Attendant Console and see a demo of the solution – https://luware.com/en/solution/attendant-console-for-microsoft-teams/
April 28th, 2021
Head of Marketing & PR
+41 58 404 28 30
Luware is a swiss software company with over 10 years of experience in software development and customer service. In close collaboration with Microsoft, Luware expands Microsoft communication platforms to connect employees and customers across all channels.
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