What a ride! 2020 was special – also in many good ways. We are looking back at a successful year in which we overcame challenges and launched into a new era; a new way of communication, collaboration and customer interactions. This is Luware 2020 in numbers.
Last year, many businesses had to make rapid changes to ensure they can continue to provide the excellent customer service. Microsoft Teams, and with it our Teams-based solutions, have skyrocketed in popularity. We have supported many new and existing customers in their journey to migrate to Microsoft Teams and getting their customer service up and running during last year.
Our Development team was working on multiple fronts: on the launch of new products, the further development of our existing solutions and on getting our brand-new customer service suite Luware Nimbus ready to launch.
‘Can you hear me?’ was probably one of the most said sentences in the Sales team last year. Technology struggles were soon replaced by hot ears due to head-to-tail online demos.
A rather formal than organizational change is that David Fischer is taking over the role as Chief Sales Officer (CSO). He was the leading force in establishing a global sales organization with a customer-focused approach and is now also officially taking over all sales responsibilities from me, Philipp Beck. Him and his team haven been heavy users of our phone lines and Teams client last year:
Our professional service team has been extremely busy with setting up solutions at our customers, consulting, supporting and training them in the rollout. Due to the huge demand in our solutions, our professional services team has grown, and we took the opportunity to restructure it to support the ongoing growth and to deliver better service to our customers.
The Luware family has grown in all departments and we are still looking for new members for our teams.
We missed meeting other Luwarians in person, enjoying after work food and drinks, spontaneous get togethers or just having a coffee break. Video calls, virtual gatherings and few in-person meetings could compensate a little bit and nurture our company spirit.
Just a few random fun facts of what our Luwarians got up to this year.
2020 was a crazy ride for Luware – and we will continue like this in 2021. We are excited to: