Innovative Customer Service Solutions for Microsoft Skype for Business and Teams

We extend Microsoft Unified Communications to your Customers

Luware is a leading provider of customized service platforms based on Microsoft Unified Communications (UC) technologies. The portfolio includes solutions for contact centers, team-ACD or single-user workstations for the following channels: Chat, Voice, Video, Mail, Social Media and Co-Browsing. Thanks to latest technologies such as WebRTC, CRM integrations, recording solutions and other add-ons, Luware offers the full range of all additional functions for Skype for Business and Lync.

The experience and expertise include business processes in customer service, Microsoft UC technology, product development, project management and software engineering.

Our products impress with Swiss quality, extensive in possibilities, and simple and intuitive in use.

Luware: Swiss and Simple
2010
Founded
80+
Employees
35000+
Users

Our Products

We extend Unified Communications to your customers.
Discover the products of Luware and turn your customers into real fans!

LUCS

LUCS (Lean Unified Customer Services) was developed with the vision to offer companies and organizations a contact center solution from a single source and fully integrate Skype for Business. Its modular design and configuration capabilities ensure that new organizational, operational and process specific demands can be met.

Team Manager

TeamManager is a universal routing solution that overcomes the limitations of Skype for Business integrated Response Groups. With TeamManager, service requests can be automatically distributed to appropriate departments, teams, or services and delivered to each member of the team using the availability status of Skype for Business.

Stratus Team

Stratus Team improves your business' availability with Microsoft Teams, optimizes service center processes and increases the productivity of team members. In addition, it ensures that no customer calls are lost and the processing costs of customer requests are reduced. This improves customer satisfaction.

Presence Assistant

PresenceAssistant extends the Skype for Business presence status functionality and provides the much-requested “BusyOnBusy” and “manager/assistant” features. PresenceAssistant makes it easy for employees to forward calls based on all five presence states. The routing of incoming calls is simplified and the accessibility of the individual employees increased. With automatic forwarding, no calls are lost and manual intervention is no longer required.

RTC Launcher

RTC Launcher brings chat, voice and video as well as desktop sharing functionalities to the website, enabling easy and fast communication between employees and customers, suppliers or partners. The communication channels connect directly to the internally deployed Skype for Business infrastructure, integrating customer service on the company's website. Customers do not need to dial a phone number and or install software in order to communicate with the company. On the website, customers can decide how to contact the company (chat, audio or video) and are then directed to the desired service.

SwitchBoard

SwitchBoard is a stand-alone application and does not require integration into an existing contact center environment. Whether it's used for regular forwarding operations or only for internal redirection, SwitchBoard provides ideal support and simplifies the operation of Skype for Business Client.

Recording

The Verint Verba Compliance Suite helps optimize communication recording, analysis and control. It offers comprehensive features for recording conversations. Proactive policies for storing, analyzing, and archiving internal and external communications can be created.

"With the LUCS customer service solution and the universal routing solution TeamManager from Luware, the wishes and requirements in the area of contact centers and operator switchboards are fully covered." Jakob Hauser, Head of Customer Interaction Solutions, Swisscom (Switzerland) AG
"The scalability and ease-of-use of LUCS fully meets our needs and expectations." Bero Acker, Teamleader Unified Communications
Hauptsitz der Würth-Gruppe in Deutschland
"All the employees really appreciate that voice, chat, desktop sharing are all supported with one client." Robert Coomans, Service Manager for Contact Center Technologie
SAP Hauptsitz in Deutschland
"True to the motto of ‘anytime, anyplace, anywhere’, our staff members no longer rely on meeting rooms and local subsidiaries for communicating with their clients efficiently, seamlessly and consistently." Paolo DeCarli, Program Manager/Director
Credit Suisse Hauptsitz Paradeplatz in Zürich
"We have chosen the Luware products as they support the strategy of UBS" Chai Keller, Unified Communications Service Manager
UBS Hauptsitz Bahnhofstrasse in Zürich

Read the case study (German only) of our partner MondayCoffee and see why the bank has decided to go for Luware LUCS and the Verint Verba’s recording solution.