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Luware Recording Funktionsübersicht

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Recording Essential

For quality management and training purposes.
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Recording
Pro

To meet regulatory obligations.
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Recording Advanced

To meet complex compliance requirements across platforms.
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Recording Enterprise

For private-tenant customers with the need of additional platforms.
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Operational Model
Package Availability
Multi-Tenant
Multi-Tenant, Private-Tenant
Multi-Tenant, Private-Tenant
Private-Tenant
Communication Platforms
Microsoft Teams
Cisco
Optional (1)
Symphony
Optional (1)
Turret Providers
Optional (1)
Mobile Providers
Optional (1)
Modalities
Voice
Chat
Optional
Optional
Optional
Screen share
Optional
Optional
Optional
Video
Optional
Optional
Optional
Features
Speech Profiling / Transcription
Optional
Optional
Optional
Optional
Search and Playback
Pause/resume
Audit Logging
Conversation Import/Export
Conversation Download/Sharing
Approval workflows
Case Management
Form based Evaluation
Manual Labelling
Automatic Labelling
Dashboards and Reports
Legal Hold
Role-based Access Control
(3)
Azure Entra ID Sync
Voice Quality Check
Integration APIs
(2)
(2)
(2)
Retention Policies
(4)
Multiple Repositories (Azure)
WORM/Compliance Stores
Encryption
Customisable PSTN Announcements
Multi-Lingual Standard PSTN Announcements
Standard Teams Announcements

(1) Feasibility of the integration of other recording platforms in addition to Microsoft Teams is assessed on a case-by-case basis by Luware.
(2) Only available in Private-Tenant.
(3) Only pre-configured roles
(4) Only a single Retention policy