CREALOGIX replaced Skype for Business with Microsoft Teams to optimize customer interaction and create a more secure way of communication overall. With Stratus Team they added features such as routing of main numbers and comprehensive reporting.
CREALOGIX, a Swiss Fintech Top 100 company with more than 550 corporate and several 100,000 private customers worldwide, is one of the market leaders in digital banking. The company develops and implements innovative software for the banking of the future.
CREALOGIX’s customer service relies on independently configuring Interactive Voice Response (IVR), as well as comprehensive reporting of all incoming calls. With Luware Stratus Team, these functionalities could be seamlessly integrated in Microsoft Teams.